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Vasa Members Customer Charter


  • This company, as a Member of the Vending Association of South Africa (VASA) is proud to acknowledge that it trades in accordance with the VASA Code of Ethics.
  • The Customer Charter is the basis for a continuing satisfactory, fair trading relationship with our customers.
  • Customers can expect to receive value for money, high quality service and products from our vending operation.
  • We operate our vending machines to inspire and sustain customer confidence.
  • Our vending machines can be operated conveniently and efficiently by the users and will be checked and restocked in accordance with timetables agreed with our customers.
  • Our trained staff will ensure that machines in our charge are maintained to the highest standards of safety and hygiene and operated in accordance with statutory requirements and the VASA Codes of Hygiene.
  • Machine faults will be attended to within an agreed time and our spare parts service will cover the reasonable life of the machines we supply.
  • Sufficient information will be available at the location to direct the attention of users in the event of difficulty.
  • We will not engage in any form of selling, promotion, operation, advertising or publicity which is likely to bring the vending industry into disrepute.
  • We support recycling through both the Save-a-Cup and Collect-a-Can schemes and are aware of our responsibilities towards the environment.
  • In the unlikely event that a complaint should arise which cannot be resolved we agree to accept the decision of the VASA disputes procedure as set out in the VASA Rules or resolve the issue through the Mediation Scheme.

 


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